JAKARTA, INDONESIA—October 27, 2021— Leaders in Indonesia have taken a firm stance on the crackdown in current illegal online lending practices. This is a significant step in regulating the notorious and often unethical fintech lenders that trap many borrowers with alarmingly high-interest loans.
Registered and licensed, Flow as a member of AFPI and AFTECH, supports this move unreservedly. Our mission is to promote ethical and responsible credit management in underserved Asian economies through financial literacy, data, and technology. We know there is a great responsibility on us to do what it takes to ensure fair treatment of borrowers. We also strongly believe that ethical lending has significant impact on a borrower’s indebtedness and strictly only work with ethical lenders.
We would like to strongly emphasize that:
- Due diligence is done before we work with any lenders. Flow does not work with any illegal online lenders and loan sharks.
- Ethical debt collection and technology have always been our bedrock in running Flow. We believe that the collection process needs to be leveraged by personalised communication, and innovation to thrive ethically in the market.
- Our desk collectors only work for Flow and not for multiple collection firms.
- Lastly, we do not outsource our CMS partners’ portfolios to other agencies. All CMS collection is done in-house.
We have reviewed contingency plans of all our partners, our managed service providers, equipment providers, call centre operators, and software providers to ensure that we are all coordinated and operate as a single unit.
We will continue to assess the situation and take appropriate actions so that you have no disruptions and can stay connected with us. We would love to hear your ideas on how we can go the extra mile and help you in this situation. we believe that Flow will be in a stronger position to transform the credit ecosystem in Indonesia through financial literacy movements and ethical collection.
Read more on our ethical collection movement:
Founded in 2016, Flow is a credit management company that is transforming the business of unsecured consumer finance through AI technologies and ethical practices in the APAC region. Redefining debt collection begins with creating personalised, digital-first experiences that help consumers overcome their financial difficulties. Flow’s data-driven collection strategies have proven, remarkable recovery rates for top financial institutions and technology companies, and have supported over 3 million consumers to date.
Flow’s international management team has decades of experience in credit management services and consumer finance. Headquartered in Singapore, the company launched its first operations in Vietnam in 2016 and has since expanded to Indonesia and India. To learn more, visit: www.flow-tech.ai.