The Future of Self-Servicing Channels in Debt Collections

24th May 2021, Industry Insights


A 2006 research paper examining the impact of self-service technology (SST) on restaurant operations made some interesting conclusions. First, the paper found that customers embraced SSTs primarily because of… Read More »

Encouraging Timely Debt Payments

14th Apr 2021, Industry Insights

Are your borrowers often delaying payments? Are your delinquency buckets always reaching their threshold limits? It is important for lenders to provide knowledge on credit control techniques for borrowers.… Read More »

Flow Webinar Recap: Financial Literacy & the Responsibility of Financial Institutions (in Bahasa)

31st Mar 2021, Company News

FLOW, a credit management company that has brought changes to the settlement of unsecured consumer credit in Asia organised a Financial Literacy Webinar entitled “Financial Literacy & The Responsibility… Read More »

Flow is now a Member of Asosiasi FinTech Pendanaan Bersama Indonesia (AFPI)

18th Mar 2021, Company News

We are thrilled to announce that PT AsiaCollect Indonesia, Flow is now officially a member of (AFPI) Asosiasi FinTech Pendanaan Bersama Indonesia . With this alliance, we believe that… Read More »

Banking Sector Outlook for India in 2021

24th Feb 2021, Industry Insights

2020 turned out to be a year of change for the global economy and the banking industry. As we entered 2021 on a positive note led by the massive… Read More »

The State of Non-Performing Loans in Indonesia

10th Feb 2021, Industry Insights

The continuing global recovery at the back of ongoing vaccination drive, fiscal and monetary stimuli is likely to continue through the full year in 2021. This augurs well for… Read More »

Financial Literacy as a Gateway to Financial Inclusion

27th Jan 2021, Industry Insights

Financial literacy enables consumers to access skills for managing and saving money. In return, it guides them to make better financial decisions. It is essential, especially in the developing… Read More »

Flow Acquires Debt Portfolios from Two Leading Multi-Financial Institutions in Vietnam for the First Time

6th Jan 2021, Company News


On 09 October 2020, Flow acquired its first consumer loan portfolio in Indonesia valued at USD 43 million from a leading international multi-financial Lender. Two months on, Flow has… Read More »

The Road Ahead for Credit Markets in Asia

12th Dec 2020, Industry Insights

We sat down for an interview with Flow’s Chief Operation Officer, Artem Rafaielian, Chief Sales & Strategy Officer, Arun Pai, and Head of AI, Tim Xu to reflect on… Read More »

Flow is recognised as “Best Use of AI in Fintech” in IFTA 2020

3rd Dec 2020, Company News

We are very excited to share that Flow is selected as the winner for “Best Use of AI in Fintech” for India Fintech Award 2020. Hosted by India FinTech… Read More »

Promoting Financial Literacy through Digital Lending in Indonesia

2nd Dec 2020, Industry Insights

Indonesia is one of the highest underbanked market in Southeast Asia. The lower socio-economic bracket neither have bank accounts nor do they have organised saving and emergency funds systems… Read More »

Flow Acquires First Debt Portfolio in Indonesia Valued at USD 43 Million From a Leading International Multi-Financial Lender

11th Nov 2020, Company News

This is a significant step for Flow in Indonesia. In keeping with our mission, we can reach out to further support borrowers in troubles, create optimal payment plans for… Read More »

[Webinar Recap] Ethical Lending & Collection During Covid-19

10th Nov 2020, Industry Insights

For Flow's inaugural webinar, we had a very illuminating panel discussion on lending and collection trends, regulatory guidance, and challenges the pandemic brings, among other topics. Stay tuned for… Read More »

Empowering Borrowers During Debt Recovery

29th Oct 2020, Industry Insights

Debt recovery can be less challenging if you make the borrower understand that you care about getting them out of the problem. It is no longer about using intimidating… Read More »