2021 in-review: Top 5 articles of the year

28th Dec 2021, Company News


2022 will mark the third year that we will be living in a Covid-19 pandemic era. As governments and businesses in Asia gradually move from coping with a pandemic… Read More »

Report: Looking Back at Our Borrowers’ Journey through COVID-19 in 2021

22nd Dec 2021, Industry Insights

The second year of COVID-19 pandemic has taken a significant toll on Asian economies as businesses and individuals struggle to stay afloat financially. Indonesia was one of the economies… Read More »

What is next for NPA market in India?

25th Nov 2021, Industry Insights

The Indian banking system had been witnessing a stark spike in Non-performing loans (NPLs) since 2018 when the corporate and wholesale banking book of banks witnessed a severe stress.… Read More »

Going Digital-First Collections for a Holistic Borrowers’ Experience

15th Nov 2021, Industry Insights

Household debt has been building up in Asia for some time. According to an Asian Development Bank analysis, household debt in some Asian economies more than doubled from 2008… Read More »

Consumer Repayments Trends in Times of Recession

2nd Nov 2021, Industry Insights

The Covid-19 pandemic continues to affect the lives and livelihoods globally. It has led countries and economies into recession of unknown kinds whose depth is still difficult to be… Read More »

Structuring Your Conversation with Vulnerable Borrowers

20th Oct 2021, Industry Insights

In November last year, Bloomberg started to rank geopolitical regions based on their handling of the Covid-19 pandemic. According to the latest rankings (released on April 26), the Asia… Read More »

What you need to know about BNPL: India’s fast-growing credit option

16th Aug 2021, Industry Insights

Brand feature on Hindustan Times: Read here Buy now pay later (BNPL) trend is becoming popular across APAC by enabling consumers to defer payments and access to readily available… Read More »

Non-Performing Loans (NPL) Outlook for Asian Economies in Q3Q4 2021

28th Jun 2021, Industry Insights


The global COVID-19 pandemic has emerged as an unprecedented event that required extraordinary measures from governments across the world to re-ensure economic stability. As the immediate containment of the… Read More »

The Future of Self-Servicing Channels in Debt Collections

24th May 2021, Industry Insights

A 2006 research paper examining the impact of self-service technology (SST) on restaurant operations made some interesting conclusions. First, the paper found that customers embraced SSTs primarily because of… Read More »

Encouraging Timely Debt Payments

14th Apr 2021, Industry Insights

Are your borrowers often delaying payments? Are your delinquency buckets always reaching their threshold limits? It is important for lenders to provide knowledge on credit control techniques for borrowers.… Read More »

Flow Webinar Recap: Financial Literacy & the Responsibility of Financial Institutions (in Bahasa)

31st Mar 2021, Company News

FLOW, a credit management company that has brought changes to the settlement of unsecured consumer credit in Asia organised a Financial Literacy Webinar entitled “Financial Literacy & The Responsibility… Read More »

Banking Sector Outlook for India in 2021

24th Feb 2021, Industry Insights

2020 turned out to be a year of change for the global economy and the banking industry. As we entered 2021 on a positive note led by the massive… Read More »

The State of Non-Performing Loans in Indonesia

10th Feb 2021, Industry Insights

The continuing global recovery at the back of ongoing vaccination drive, fiscal and monetary stimuli is likely to continue through the full year in 2021. This augurs well for… Read More »

Financial Literacy as a Gateway to Financial Inclusion

27th Jan 2021, Industry Insights

Financial literacy enables consumers to access skills for managing and saving money. In return, it guides them to make better financial decisions. It is essential, especially in the developing… Read More »