All about automation in debt collection

23rd May 2022, Technology


To begin with, Debt collection is the forefront of every lending business as it directly supports the revenues of a company. With the growing consumer market and the affinity… Read More »

Raising the Bar on Credit Management Quality Assurance with EQATE

27th Apr 2022, Company News

Traditionally, the amount recovered from debt collections is the ultimate measurement of performance metric. While this is still a key goal, lenders and collectors are now placing an increased… Read More »

The Digital Transformation of the Credit Industry Today

10th Feb 2022, Industry Insights

The past five years have witnessed the rise of FinTech companies and solutions which has led to a completely new and transformed financial services landscape. Some of the parameters… Read More »

Going Digital-First Collections for a Holistic Borrowers’ Experience

15th Nov 2021, Industry Insights

Household debt has been building up in Asia for some time. According to an Asian Development Bank analysis, household debt in some Asian economies more than doubled from 2008… Read More »

Webinar recap: Utilising technology for ethical debt collection

22nd Sep 2021, Technology

Different technology enables lenders to track and learn each borrower’s unique preferences, and then use those insights to form a well-rounded contact strategy that creates an experience with a… Read More »

India’s Credit Market on Achieving Ethical Debt Collection Through Technology

14th Sep 2021, Technology

Ethical debt collection and technology have always been our bedrock in running Flow. We believe that the collection process needs to be leveraged by personalised communication, and innovation to… Read More »

The Future of Self-Servicing Channels in Debt Collections

24th May 2021, Industry Insights

A 2006 research paper examining the impact of self-service technology (SST) on restaurant operations made some interesting conclusions. First, the paper found that customers embraced SSTs primarily because of… Read More »

Challenges of Data-Driven Debt Collection and Overcoming them

8th Oct 2020, Technology


There's no doubt that predictive analysis and modeling are the future of efficient and effective debt collection industry. The solutions to the challenges the industry presently face can be… Read More »

Utilising technology to maximise debt recovery

21st May 2020, Technology

Technology is reshaping everything under the sun, collection is no different. Social distancing has already increased the industry's dependence on digital technology, and this will not change in the… Read More »

Making Debt Recovery Smarter and Easier

29th Apr 2019, Technology

Financial institutions are increasingly moving away from aggressive collection tactics to recover debts. Traditional practices deployed to monitor potential defaulters and collect overdue amounts often lead to a failure… Read More »