Flow has come up with a whitepaper we think will be very useful for you and your team to deal with collection issues that arise from the recent economic downturn. The increase in NPLs combined with the urgency to improve collections has prompted financial institutions to update their current collection system and processes before more borrowers roll into the later delinquency buckets.
This whitepaper examines the challenges that define debt recovery during an economic crisis and solutions lenders can adopt to evolve their in-house collection process. From introducing new technologies and approaches to developing better segmentation and contact strategies, we address the unique issues collection teams are facing.
For this whitepaper, data analysis is derived from our in-house Marketing, Risk and Operations teams, in addition to in-depth discussions with retail loan focused debt collection management executives from leading financial institutions in Asia. Multiple surveys and interviews were conducted to understand the current and planned actions of partners and the extent to which the trends of debt collection are expected to change over this course of the economic crisis.