30th Aug 2022, Industry Insights
Contact centres are the first face of the company and the brand advocates for the company. But it is also necessary to understand that the contact centres and people… Read More »
8th Aug 2022, Industry Insights
Human beings thrive on emotions and similarly when we look at our customers, we should never forget that they are the most important stakeholders of the company and the… Read More »
21st Jul 2022, Technology
Machine learning is the application of artificial intelligence to provide systems the ability to learn automatically and improve their understanding without being programmed explicitly. In the context of keeping… Read More »
15th Jul 2022, Company News
SINGAPORE. July 15, 2022. FLOW, the ethical collections fintech start-up announced today it achieved both EBITDA profitability and positive cash flow. The company’s move into the black was driven… Read More »
28th Jun 2022, Industry Insights
Contact centres are the first source of communication for customers and when customers call them, they expect an accurate, speedy and appropriate resolution for their concerns. When there are… Read More »
23rd May 2022, Technology
To begin with, Debt collection is the forefront of every lending business as it directly supports the revenues of a company. With the growing consumer market and the affinity… Read More »
27th Apr 2022, Company News
Traditionally, the amount recovered from debt collections is the ultimate measurement of performance metric. While this is still a key goal, lenders and collectors are now placing an increased… Read More »
20th Apr 2022, Industry Insights
Asian credit market looks forward with confidence post the pandemic, however, due to the Ukraine and Russian wars, there is a huge deal of volatility in the market which… Read More »
25th Feb 2022, Industry Insights
Bad loan problem is one of the biggest challenges for a nation. A debt pile impacts the valuations of companies and their overall financial health. This in turn is… Read More »
10th Feb 2022, Industry Insights
The past five years have witnessed the rise of FinTech companies and solutions which has led to a completely new and transformed financial services landscape. Some of the parameters… Read More »
27th Jan 2022, Industry Insights
Asia is home to one of the largest consumer markets and still growing. A $10 trillion consumption growth opportunity is on offer as the market changes dynamically with new… Read More »
15th Jan 2022, Company News
It has been about four months since I have been a part of Flow. I started out as a part–time HR Intern and currently I am HR Associate under… Read More »
28th Dec 2021, Company News
2022 will mark the third year that we will be living in a Covid-19 pandemic era. As governments and businesses in Asia gradually move from coping with a pandemic… Read More »
22nd Dec 2021, Industry Insights
The second year of COVID-19 pandemic has taken a significant toll on Asian economies as businesses and individuals struggle to stay afloat financially. Indonesia was one of the economies… Read More »
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