2021 in-review: Top 5 articles of the year

28th Dec 2021, Company News


2022 will mark the third year that we will be living in a Covid-19 pandemic era. As governments and businesses in Asia gradually move from coping with a pandemic… Read More »

Report: Looking Back at Our Borrowers’ Journey through COVID-19 in 2021

22nd Dec 2021, Industry Insights

The second year of COVID-19 pandemic has taken a significant toll on Asian economies as businesses and individuals struggle to stay afloat financially. Indonesia was one of the economies… Read More »

Asian Fintech Credit Management Leader Flow Doubles Revenue, Prepares For Series B

14th Dec 2021, Company News

SINGAPORE, Dec. 14, 2021 – Flow, the Asian fintech credit management leader, announced today that it has been observing a strong recovery of consumer credit collection revenue from the COVID-driven… Read More »

What is next for NPA market in India?

25th Nov 2021, Industry Insights

The Indian banking system had been witnessing a stark spike in Non-performing loans (NPLs) since 2018 when the corporate and wholesale banking book of banks witnessed a severe stress.… Read More »

Going Digital-First Collections for a Holistic Borrowers’ Experience

15th Nov 2021, Industry Insights

Household debt has been building up in Asia for some time. According to an Asian Development Bank analysis, household debt in some Asian economies more than doubled from 2008… Read More »

Consumer Repayments Trends in Times of Recession

2nd Nov 2021, Industry Insights

The Covid-19 pandemic continues to affect the lives and livelihoods globally. It has led countries and economies into recession of unknown kinds whose depth is still difficult to be… Read More »

Addressing Stakeholders on the Recent Crackdown on Online Lenders in Indonesia

27th Oct 2021, Company News

JAKARTA, INDONESIA—October 27, 2021— Leaders in Indonesia have taken a firm stance on the crackdown in current illegal online lending practices. This is a significant step in regulating the… Read More »

Structuring Your Conversation with Vulnerable Borrowers

20th Oct 2021, Industry Insights


In November last year, Bloomberg started to rank geopolitical regions based on their handling of the Covid-19 pandemic. According to the latest rankings (released on April 26), the Asia… Read More »

Webinar recap: Utilising technology for ethical debt collection

22nd Sep 2021, Technology

Different technology enables lenders to track and learn each borrower’s unique preferences, and then use those insights to form a well-rounded contact strategy that creates an experience with a… Read More »

India’s Credit Market on Achieving Ethical Debt Collection Through Technology

14th Sep 2021, Technology

Ethical debt collection and technology have always been our bedrock in running Flow. We believe that the collection process needs to be leveraged by personalised communication, and innovation to… Read More »

FlowCares Empowers Borrowers for Better Debt Management

30th Aug 2021, Company News

This week, Flow was given a spotlight on FlowCares in The Jakarta Globe. This project is an integral part of Flow, one that strikes closely with our mission to… Read More »

What you need to know about BNPL: India’s fast-growing credit option

16th Aug 2021, Industry Insights

Brand feature on Hindustan Times: Read here Buy now pay later (BNPL) trend is becoming popular across APAC by enabling consumers to defer payments and access to readily available… Read More »

Non-Performing Loans (NPL) Outlook for Asian Economies in Q3Q4 2021

28th Jun 2021, Industry Insights

The global COVID-19 pandemic has emerged as an unprecedented event that required extraordinary measures from governments across the world to re-ensure economic stability. As the immediate containment of the… Read More »

The Future of Self-Servicing Channels in Debt Collections

24th May 2021, Industry Insights

A 2006 research paper examining the impact of self-service technology (SST) on restaurant operations made some interesting conclusions. First, the paper found that customers embraced SSTs primarily because of… Read More »